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Line managers, SMEs and management information professionals who: Produce or revise dashboards and reports Find your current reports and dashboards confusing Are frustrated by the length, complexity and structure of your existing reports Have many different styles of dashboards and reports in use and want to simplify things Need to create a consistent house style that can be replicated by different teams Want to look like a star by creating reports and dashboards that your internal customers love Course outline: The psychological principles underpinning good information design Examples of good and bad dashboard and report design, with interactive group exercises Group-based review and critique of samples, or client-specific samples and action plan development Duration Four hours (six with review of existing reports by participants) Course capacity 12 Turning Data Into Knowledge: Control Charts for KPIs Summary The most commonly used trending and curve fitting tools can give a completely misleading picture of actual performance